Recent Topics
Smart Room Sensor Battery Voltage Low?
Hi folks, Does anyone know at what voltage reading from a smart room sensor it is getting close to the point the sensor (PIR, temperature and light intensity currently in use)/LoRaWAN comms will no longer work? We have one sensor now reading 2.8V and
Mega BSP 4.3.2 Available Now
The newest Kona Mega Gateway BSP v4.3.2 is available in our shared FTP site. To download these files and upgrading BSP on Kona Mega Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client).
Important Information for firmware support on Kona Gateways
Dear Customers, We would like to let you know that following firmware(BSP) versions for Kona Micro/Macro/Mega gateway has been discontinued following issues found. Upgrade files for these firmware version from FTP have been removed as well. 1. BSP v4.2.11
Setup of New Account
Is the setup of a new account something only support can do or is there a way to do this yourself so you can connect to the portal? -eric
Firmware Support for Kona Micro PoE Gateway
Dear Customer, If you have Kona Micro PoE Gateway and wishes to upgrade its firmware to latest version, we request you to raise a ticket on support.tektelic.com. One of our team member will be in touch with you to assist you. At present, latest firmware
Enterprise BSP v1.1.0 is available
The newest Kona Enterprise Gateway BSP v1.1.0 is available in our shared FTP site. To download these files and upgrading BSP on Kona Enterprise Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client).
Macro BSP v4.3.1 is available
The newest Kona Macro Gateway BSP v4.3.1 is available in our shared FTP site. To download these files and upgrading BSP on Kona Macro Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client).
Micro BSP v3.3.2 is available
The newest Kona Micro Gateway BSP v3.3.2 is available in our shared FTP site. To download these files and upgrading BSP on Kona Micro Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client).
Micro BSP 3.1.3 Available Now
The newest Kona Micro Gateway BSP v3.1.3 is available in our shared FTP site. To download these files and upgrading BSP on Kona Micro Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client). Note that, we have recently changed our FTP site to use encryption (FTPS or FTP over TLS), as well as added a domain name. Thus, use FTPS (or FTP over TLS) via FTP client such as filezilla to ftp.tektelic.com. Accounts and passwords
Macro BSP 4.1.2 Available Now
The newest Kona Macro Gateway BSP v4.1.2 is available in our shared FTP site. To download these files and upgrading BSP on Kona Macro Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client). Note that, we have recently changed our FTP site to use encryption (FTPS or FTP over TLS), as well as added a domain name. Thus, use FTPS (or FTP over TLS) via FTP client such as filezilla to ftp.tektelic.com. Accounts and passwords
Mega BSP 4.1.2 Available Now
The newest Kona Mega Gateway BSP v4.1.2 is available in our shared FTP site. To download these files and upgrading BSP on Kona Mega Gateway, login using an FTP Client and Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client). Note that, we have recently changed our FTP site to use encryption (FTPS or FTP over TLS), as well as added a domain name. Thus, use FTPS (or FTP over TLS) via FTP client such as filezilla to ftp.tektelic.com. Accounts and passwords
Kona Sensors
This topic provides information related to various Kona Sensors. Information includes updated Data-converters and Encoder-Decoder spreadsheet for each of these sensors.
Support for Kona Gateways with Geo-location features
Dear Customer, If you have Kona Macro Gateway and/or Kona Mega Gateway that supports Geo-location functionality and require support on finding upgrade files and upgrading firmware (BSP) to the latest version , please raise a ticket on support.tektelic.com. One of our team member will be in touch with you to assist you
Mega BSP 4.0.2 Available Now
The newest Kona Mega Gateway BSP is available in our shared FTP site. Release v4.0.2 has been created to fix a bug related to supporting HTTPS in opkg. All other aspects of the BSP remain the same as the previously released v4.0.1 To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MEGA_SW/BSP_4.0.2
Macro BSP 4.0.3 Available Now
The newest Kona Macro Gateway BSP is available in our shared FTP site. Release v4.0.3 has been created to fix a bug related to supporting HTTPS in opkg. All other aspects of the BSP remain the same as the previously released v4.0.2 To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MACRO_SW/BSP_4.0.3
Micro BSP 3.0.4 Available Now
The newest Kona Micro Gateway BSP is available in our shared FTP site. Release v3.0.4 has been created to fix a bug related to supporting HTTPS in opkg. All other aspects of the BSP remain the same as the previously released v3.0.4 To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MICRO_SW/BSP_3.0.4
Macro BSP 4.0.2 Available Now
The newest Kona Macro Gateway BSP is available in our shared FTP site. To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MACRO_SW/BSP_4.0.2 Please refer to the software update guide for instructions on how to update. The update guide is included in the FTP site and is also available in the Knowledge
Micro BSP 3.0.2 Available Now
The newest Kona Micro Gateway BSP is available in our shared FTP site. To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MICRO_SW/BSP_3.0.2 Please refer to the software update guide for instructions on how to update. The update guide is included in the FTP site and is also available in the Knowledge
Mega BSP 4.0.1 Available Now
The newest Kona Mega Gateway BSP is available in our shared FTP site. To access the BSP - login using an FTP Client - Use an FTP client (such as Filezilla from https://filezilla-project.org/download.php?type=client) and enter: Site: ftp.tektelic.com Username: customer Password: vU6_ATR3 Navigate to the correct directory: /Kona_MEGA_SW/BSP_4.0.1 Please refer to the software update guide for instructions on how to update. The update guide is included in the FTP site and is also available in the Knowledge
Creating Your First Network? Click this link for instructions
Are you creating your first network on the TEKTELIC Network Server? Follow the document below to do so: https://support.tektelic.com/portal/kb/articles/network-server-quickstart-guide-creating-your-first-network
Mega BSP v3.3.0 Available Here
The newest Kona Mega Gateway BSP is available in our shared FTP site here: ftp://customer:vU6_ATR3@74.3.134.34/Kona_MEGA_SW/BSP_3.3.0/ Please refer to the included release notes for a summary of included changes. Raise a ticket if you have any questions or issues with the load. As Tektelic has an existing stock of units with the previous BSP, units with BSP v3.3.0 out of the factory will be available at a later date. See the following document with steps outlining how to upgrade the BSP: https://support.tektelic.com/portal/kb/articles/kona-software
Macro GW BSP v3.3.0 Available Here:
The newest Kona Macro Gateway BSP is available in our shared FTP site here: ftp://customer:vU6_ATR3@74.3.134.34/Kona_Macro_SW/BSP_3.3.0/ Please refer to the included release notes for a summary of changes. Raise a ticket if you have any questions or issues with the load. As Tektelic has an existing stock of units with the previous BSP, units with BSP v3.3.0 out of the factory will be available at a later date. See the following document with steps outlining how to upgrade the BSP: https://support.tektelic.com/portal/kb/articles/kona-software
Micro Gateway BSP v2.3.4 Available Here:
The newest Kona Micro Gateway BSP is available in our shared FTP site here: ftp://customer:vU6_ATR3@74.3.134.34/Kona_MICRO_SW/BSP_2.3.4/ Please refer to the included release notes for a summary of included changes. Raise a ticket if you have any questions or issues with the load. As Tektelic has an existing stock of units with the previous BSP, units with BSP v2.3.4 out of the factory will be available at a later date. See the following document with steps outlining how to upgrade the BSP: https://support.tektelic.com/portal/kb/articles/kona-software
Welcome to Community
The Community hub inside Zoho Desk lets you build a powerful community around your business, while still serving customers via other channels. Your customers can post 4 types of content within your community. These are Ideas, Questions, Problems and Discussions. Each of these serves a particular purpose. When your customers have something to discuss with you, they can post a discussion within your community. It's a great way to debate and collaborate. Your customers can ask you specific questions