Note for dual SIM users

Note for dual SIM users

The Kona Enterprise gateway features a dual SIM slot tray for you to insert 2 SIM cards. Some providers require the modem to be on a provider-specific firmware. When using a SIM card that requires a provider-specific firmware, it will be incompatible with other SIM cards that require a different firmware.

For example: AT&T and Verizon require a provider-specific firmware for the modem. If you have a Verizon SIM card and a generic SIM inserted, you can ONLY use Verizon OR the generic SIM. The gateway cannot support both as the modem can only support one firmware.

EU customers are not affected by this as all SIM cards work with the generic firmware.



    • Related Articles

    • Note for Enterprise login credentials

      The Kona Enterprise disables root login by default for security reasons. Hence, you will need to log in through the admin account on the gateway. The credentials are as follows: User: admin Password: Serial number found on the label of the gateway. ...
    • Agriculture Sensor Application Note - Use Cases and Installation Options

      This document provides an overview of different use cases and installation options offered by the Tektelic Agriculture Sensor.
    • Kona Micro FAQ

      #1 Accessing the battery and SIM slot To access the battery and SIM slot on the Kona Micro first unplug the AC power and Ethernet connections. Next, remove the two Phillips screws on the back of the module. A Phillips #1 screwdriver is required to ...
    • Kona Macro FAQ

      #1 SIM installed but not detected Some customers have experienced problem with SIMs not being detected by the Kona Macro. It was found that pressing the SIM into the SIM slot allowed detection but when released the SIM was no longer detected. This ...
    • KonaFT Instructional Videos

      Some Instructional videos were created to assist first time KonaFT users. Please see the attached video files provided in MP4 format. KFT_Connect describes how to launch and connect KonaFT to a gateway KFT_Load_Files describes how to load files onto ...