TEKTELIC Network Server FAQs

#1 How can I request an access for Tektelic NS?

To request for an access of Tektelic NS, you can raise a support ticket on Tektelic support portal. Upon receiving support ticket, Tektelic team will create an account for you on Tektelic NS.

#2 My Kona gateway status reports Offline despite I powered it up and commissioned with correct information on Tektelic NS. How can I configure the gateway to report Online?

1. All Kona gateways (except Micro Lite Gateway) have TEK MQTT Bridge installed and configured on them by default. It also needs to be configured on TEK NS by users when they register a Kona gateway on TEK NS.
   

1. Below is the procedure to update configure TEK MQTT Bridge on TEK NS.
   

1. Go to the registered gateway.
   

2. Click on “Manage Credentials” tab as shown in below screenshot.
   

 

3. Below are the default credentials to configure MQTT Bridge.
   

        Username: TEK00XXYY (Where XXYY represents the last 4 digit of the MAC address)

        Password : 9-Digit serial number of the gateway. (For example, it would be similar to 1951A0025)

 

4. Power cycle the gateway. Gateway status would report Online after power cycle.
   

NOTE:

If you are using On-premise Tektelic Network Server, then you will be required to configure IP Address of your on-premise Tektelic Network Server in mqtt-bridge.conf file located in /etc/default/ directory in addition to the steps mentioned above. Below is a screenshot showing necessary field to be modified.

                                                            

#3 Can I commission any third-party GW (i.e. Kerlink or Multi-tech) on TEKTELIC NS? If yes, then how can I do that?

Yes,  you can commission any third-party GW on TEKTELIC NS. 

To do this, customers are advised to commission their GW equivalent to that of TEKTELIC on TEKTELIC NS based on the number of channels and ISM band supported by their GW. Based on these two parameters, it can be added as an equivalent to that of Tektelic Kona GWs.

 

For example,

1. 8-channel Multitech or Kerlink GW would be commissioned as Kona Micro XX (Where XX represent the ISM band the GW).
   
2. In similar fashion, other third party GWs can be modelled as Kona Macro XX and Kona Mega XX in case of any third-party GWs that support 16-channels and 64-channels respectively.
   

#4 How can I commission US915 class-C end-device on TEKTELIC NS?

Below are the steps to commission US915 class-C end-device on TEKTELIC NS.

1. Provision device on network server by naming the device and filling device commissioning information.

2. In Device Model field, select Class C device from the drop-down menu.
3. In Advanced Network Settings tab, add Rx2 parameters  (Rx2 data rate = 8; Rx2 freq = 923.3 MHz) correctly before joining. These are region dependent parameters (i.e. US, EU, RU, etc.)
3. Join the device.
4. Now use your preferred application end-point to issue the downlink command. It should go out instantaneously with no dependence on uplink.

#5 How can I commission EU868 class-C end-device on TEKTELIC NS?

Below are the steps to commission EU868 class-C end-device on TEKTELIC NS.

1. Provision device on network server by naming the device and filling device commissioning information.

2. In Device Model field, select Class C device from the drop-down menu.
3. In Advanced Network Settings tab, add Rx2 parameters (Rx2 data rate = 0; Rx2 freq = 869.525 MHz) correctly before joining. These are region dependent parameters (i.e. US, EU, RU, etc.)
3. Join the device.
4. Now use your preferred application end-point to issue the downlink command. It should go out instantaneously with no dependence on uplink.

#6 How can I set APN for cellular interface of Kona gateways using TEK NS?

Below is the procedure to set APN for cellular interface of Kona gateways using Tektelic NS.

1. To set the APN for a Kona Gateway using TEK NS,  you can go to Wireless Modem tab and click on APN.

 

2. Click on + sign to add APN.

3. Once added, power cycle the gateway

#7 How can I commission bulk devices on TEK NS?

1. TEK NS allows to commission end-devices in bulk using a feature called "Device Bulk Commissioning".
   

1. To do so, go to applications, click on manage devices and click on a symbol indicating up arrow as shown below.
   

                                                                                         

1. This feature will require the user to upload a CSV file that contains device name along with commissioning information ( Dev EUI, App EUI, and App Key) for each device.
   

1. Customers can download a Sample CSV file. 
   

Note that you will require to add actual commissioning information for your sensors after downloading in sample CSV file

1. Clicking upon up arrow, it will bring a screen to fill necessary data and follow below procedure.
   

1.  Upload sample CSV file that has information of your devices.
   

 

2.  Choose Device Model for your application.
   

                3.  In "Add the column names and delimiters" field,  you can choose not to add anything.

If user wants to append a specific string to values for certain columns, you can use delimiters using that field.


           For an example, sample CSV file contains numbers starting from 1 to 4 as Names for each device under column "NAME".

                   a. Should you want to append these names with a string "Device-", then they can use "Device-" as delimiter, press Enter and then add the column name- "NAME".

                        


                   b. By doing so, devices will be commissioned as "Device-1", "Device-2", and so on.

      4.  Check mark "Add all other column values to description". 

     5.   Click on "Start Commissioning". Devices will be commissioned as shown below.

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